Collections Representative Job at Peyton Resource Group, San Antonio, TX

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  • Peyton Resource Group
  • San Antonio, TX

Job Description

Job Duties:

  • Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels
  • Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
  • With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines

Required Experience:

  • 2 or more years of combined customer contact, sales, or collections experience in the financial services industry
  • Strong verbal and written communication skills

Job Tags

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