Job Description

Are you a seasoned professional with a knack for managing contractor relationships and ensuring seamless contract operations? We are looking for a Contractor Liaison , which is also known as a Contractor Management Specialist, to join our dynamic team in Orlando, FL.

Key Responsibilities:

• Contractor Management: Be the principal contact for contractors, supporting and advising them from the start of their contract with us to the finish. Build strong relationships and maintain rapport throughout the lifecycle of placements.
• Issue Resolution: Handle contractor issues professionally, escalating to Senior Management when necessary.
• Quality Improvement: Identify opportunities to enhance the contractor’s experience and share feedback with relevant teams.
• Assignment Tracking: Monitor contractor assignment completion dates and coordinate extensions with clients, sales, and payroll teams.
• Off-boarding Management: Manage the off-boarding process, recording reasons for leaving to provide valuable business insights.
• Timesheet Management: Oversee bi-weekly and monthly missing timesheet reports and ensure contractors are prioritized.
• Client Systems Knowledge: Maintain strong knowledge of client systems related to contractor payments and documentation.
• Contract Documentation: Draft NES schedules of rates and ensure accuracy before submission to clients.
• Policy Awareness: Stay aware of business policies and procedures, highlighting any breaches or concerns to Senior Management.

What We’re Looking For:

• Customer Service Experience: 1-2 years of experience in a Customer Service or Contractor Liaison role.
• Organizational Skills: Strong organizational and communication skills, with the ability to multitask and prioritize effectively.
• Industry Knowledge: Understanding of the Oil & Gas industry, particularly Shale or Onshore.
• Confident Personality: Outgoing and confident, with a proven track record in customer service or candidate management.
• Team Player: Ability to take initiative and work autonomously, while also being a collaborative team player.
• Communication Skills: Articulate with strong external presentation skills, both written and verbal.
• Confidentiality: Ability to manage confidential or sensitive information with discretion.
• Policy Compliance: Awareness of, adherence to, and willingness to escalate breaches of policies and procedures.
• Informed Decision-Making: Proactively seek out information to make informed decisions.

Why NES Fircroft 💰🌴🎉?

• Financial Stability: Competitive base salary.
• Wellness: 100% medical benefits covered.
• Work-Life Balance: Hybrid schedule and early finish on Fridays.
• Charity: 1 paid day for charity activity with regular opportunities to participate in charity events.
• Time Off: 22 days PTO, 10 paid bank holidays, and a festive shutdown (closed from Christmas to the new year).
• Team Environment: Fun, lively environment with regular socials, a close-knit team, a clear career progression path, and ongoing training and development.

NES Fircroft is not just another recruitment agency. We're a powerhouse in the engineering sector, dedicated to matching top talent with top-notch companies. We’re all about innovation, growth, and a little bit of fun along the way!

Job Tags

Similar Jobs