Job Description

Motion.io is on a mission to eliminate the chaos of client work.

Our platform empowers thousands of professional service businesses worldwide to streamline their workflows, deliver exceptional client experiences, and turn operational friction into profit.

Backed by top early-stage venture firms in Colorado, we’re growing fast and looking for a Customer Experience Advocate to join our ambitious, tight-knit team. If you thrive in a dynamic environment and love helping customers succeed, we’d love to hear from you.

As our first Customer Experience Advocate, this is a unique opportunity to stand up the customer support function at a rapidly growing startup. You’ll be turned to for more than just delivering customer outcomes. The team will look to you for product feedback, roadmap ideas, and process improvements.

Please note that this is a hybrid position of 2+ days/week in our downtown Louisville, CO office.

What You’ll Do

• Provide fast, empathetic, and helpful support via email, chat, and video calls, resolving customer questions and troubleshooting issues.
• Empower customers to achieve their goals within Motion.io
• Collaborate with our engineering team and engage users from their reports to verifying bug fixes to notifying users their issues have been resolved
• Serve as the liaison between our customers and the rest of the Motion.io team to advocate and help shape the best possible version of our product
• Create both internal and external documentation to enhance our knowledge base
• Manage the reporting of new features, as well as advise customers of new features and functionalities they requested.
• Share actionable insights from support and QA to help improve customer retention and satisfaction.

What We’re Looking For:

• 1-3+ years of experience in customer support, technical writing, QA, or a similar role.
• Exceptional written communication skills with the ability to explain complex topics simply.
• A proactive problem-solver able to thrive in a fast-paced, startup environment.
• Someone who is fast to learn and quick to execute
• Technical aptitude, with a focus on the ability to learn new software platforms quickly and troubleshoot issues efficiently.
• Experience with integration software such as Zapier, customer support software such as Zendesk or Helpscout, and CRM software like Hubspot and Pipedrive.
• Located in (or will relocate to) Boulder/Denver and excited about working in-person
• Comfortable regularly interacting with customers over chat, email, and video

Why Join Motion.io?

• Impact: Your work will directly impact the future of the Motion.io product and help us achieve our mission of making client work scalable for service professionals.
• Growth: Be part of a fast-growing company that encourages you to take ownership of new initiatives from idea to implementation, with eligibility to participate in the company equity incentive program.
• Culture: Join a supportive team that encourages work-life balance and provides the flexibility to do your best work possible. While we require you to be in the office at least two days per week, it's up to you to decide what days those are. Work remotely the rest of the time, or come in additional days each as your schedule/location allows

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Ready to join us?

We’d love to hear from you! Apply today and help us make client work scalable at Motion.io.

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