Job Description

Are you a natural people person with strong customer service skills and attention to detail? This full-time opportunity with a well-established family-owned & operated manufacturing business could be just the right opportunity for you! The Customer Service Representative will be responsible for managing existing customer accounts, processing orders, and ensuring customer satisfaction. Responsibilities include:

• Managing & maintaining relationships with new and existing customers, ensuring timely responses and excellent service
• Developing strong customer relationships through proactive communication and support
• Handling & resolving customer inquiries and complaints by identifying issues, determining the best solutions, and following up to ensure resolution
• Processing & entering customer orders accurately while maintaining detailed records
• Coordinating with internal departments to ensure customer expectations are met
• Managing a high volume of calls and emails efficiently
• Tracking orders & managing customer interactions

Requirements :

• High school diploma & previous customer service experience
• Knowledge of general office practices and procedures
• Proficiency in MS Office
• Excellent interpersonal skills
• Ability to multi-task and solve problems in a fast-paced environment
• Excellent verbal and written communication skills

The Customer Service Representative role is a full-time temp to hire position onsite in Bristol, CT. The pay rate is $19.00-$20.00 per hour. Interested or want to learn more? Reach out or apply today.

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