Job Description

Georgetown, TX (Onsite)

Temp to Hire Opportunity

Position Overview: As a Customer Service Representative, you will be the first point of contact for customers, handling inbound phone calls and addressing their service needs. Your primary objective is to process customer orders and provide status updates.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (phone, email).
• Acknowledge and resolve customer complaints.
• Have in-depth knowledge of our products and customer service processes to answer questions effectively.
• Process sales orders, work orders, RMAs, forms, applications, and requests.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Communicate open order report status to the sales team.
• Ensure customer satisfaction and provide professional customer support.

Qualifications & Skills:

Required Knowledge, Skills, and Abilities:

• Minimum of two years of experience in customer service or a related field, with a proven track record of high-level customer satisfaction.
• Ability to work independently.
• Proficiency in Microsoft Office, particularly MS Excel and MS Outlook.
• Ability to perform well in time-sensitive situations where customer satisfaction is the ultimate goal.
• Excellent phone etiquette.
• Strong verbal and written communication skills, with the ability to craft professional emails and client-related documents.
• Team-oriented with effective interpersonal skills for successful interactions with individuals of various leadership styles, personalities, and career levels.
• Action-oriented with strong critical thinking skills.

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