Customer Success Manager
The Association of Equipment Manufacturers (AEM) is hiring a Customer Success Manager! We are looking to connect with service-oriented professionals who would enjoy variety and challenge within our Member & Exhibitor Success Team (MEST). This position will support overall customer satisfaction through strategic oversight and management of customer service lines & initiatives.
The hours for this position are 8:00 a.m. to 4:30 p.m. Monday through Friday, with two telework days per week and flexibility based on office coverage needs.
Responsibilities:
Strategic Oversight of Customer Needs
Customer Service Lines
Support MEST team
Additional Responsibilities
Requirements:
A successful candidate will hold at minimum an Associate’s degree in a business-related field and will have 4-6 years of relevant experience in Customer Service. Previous experience managing a team preferred. The ideal candidate will also demonstrate:
About AEM:
AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.
AEM offers a competitive salary and an outstanding benefits package including health, dental, vision, 401(k), 401(k) company match, life insurance, long-term disability, 18 PTO days during the first full calendar year, and 10 paid holidays. Our staff is enthusiastic and passionate about what they do, our office space is both modern and inviting and are involved in a variety of community services.
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