Hiring Customer Success Specialists - Night shift only Job at Two95 International Inc., Malaysia

WDJDVjhIZjRJOUZaUzVtVFpISnBwaDZiQUE9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Job Tags

Full time, Work experience placement, Shift work, Sunday,

Similar Jobs

Insight Global

Electrician Job at Insight Global

 ...A non-profit in San Antonio, Texas is looking for a Building Maintenance Technician III/Electrician to join their team. This person will report on-site each day performing or assisting in general repairs and maintenance of buildings, grounds, and equipment. Primary responsibilities... 

LHH

Entry Level Attorney Job at LHH

 ...dealing with clients PA bar license * Candidates currently in clerkships are welcome to apply *Entry level salary with full benefits provided (medical, dental, 401k, etc.)*If you are interested in this role, please submit your resume (Word version) for consideration... 

Sterling Physician Recruiters

Primary Care Physician Job at Sterling Physician Recruiters

 ...Family Medicine Physician Join an established rural community health center in North Georgia...  ...housing, tons of outdoor activities, sport and music entertainment, shopping and...  ...Airport. FQHC full-service, including primary care, pediatrics, womens health, and behavior... 

Robert Half

Receptionist Job at Robert Half

 ...accurate Semi-Monthly Time Record of time worked and leave taken each pay period and submit signed records to payroll on the appropriate...  ...duties as assigned. Required Skills Enthusiastic Great attitude Positive demeanor Neat professional appearance (... 

7 Brew Coffee

Instructional Designer Job at 7 Brew Coffee

 ...can thrive and grow. Our mission is to cultivate kindness one tasty drink at a time. Job Summary: Were seeking an Instructional Designer to design, develop, and implement engaging and impactful learning content that will shape the future of our team members...