Job Description

IT Technical Support Associate

Location: Chelmsford, MA

Salary: $75k - $85k per year (depending on experience)

Hours: Monday through Friday

This is a full-time, direct hire position and is fully on-site

Summary : Seeking a skilled professional with expertise in SQL scripting, PowerShell scripting, and software testing. The ideal candidate is responsible for optimizing database queries, testing software for performance and reliability. Networking knowledge is a plus. This is a 100% onsite position.

Responsibilities of the IT Technical Support Associate:

• SQL Scripting & Database Management: Develop, optimize, and maintain SQL scripts for database management, reporting, and automation.
• PowerShell Scripting & Automation: Create and maintain PowerShell scripts to automate system administration, software deployments, and monitoring.
• Software Testing & Quality Assurance: Design and execute test cases for software applications, ensuring performance, security, and functionality.
• Software Consolidation: Work with internal teams to evaluate, integrate, and streamline software tools and platforms, reducing redundancies and improving efficiency.
• Troubleshooting & Support: Diagnose and resolve issues related to databases, automation scripts, and application performance.
• Networking (Preferred): Assist with basic network troubleshooting and integration of applications across networked environments.

Qualifications of the IT Technical Support Associate:

• Proficiency in SQL scripting (T-SQL, PL/SQL, or similar).
• Experience with PowerShell scripting for automation and system management.
• Knowledge of software testing methodologies (manual & automated testing).
• Strong problem-solving and troubleshooting skills.
• Ability to work collaboratively in a fast-paced environment.
• Experience with software migration/consolidation projects (Preferred/nice to have).
• Basic networking knowledge (DNS, TCP/IP, VPNs, firewalls). (Preferred/nice to have).
• Familiarity with cloud platforms (AWS, Azure, GCP). (Preferred/nice to have).
• Understanding of DevOps tools (CI/CD pipelines, version control, etc.). (Preferred/nice to have).

IT Technical Support Associate

Location: Chelmsford, MA

Salary: $75k - $85k per year (depending on experience)

Hours: Monday through Friday

This is a full-time, direct hire position and is fully on-site

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