Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...Job Title: Clinical Research Coordinator (CRC) Sacramento, CA This position operates with general direction and provides administrative leadership for research trials and related studies. The Clinical Research Coordinator (CRC) oversees industry-sponsored and investigator...
...Stay current with industry trends and emerging network/security technologies. Mentor junior staff and contribute to process... ...Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 2-3 years of experience...
...Quality Control Manager The Quality Control Manager leads a team of quality assurance technicians and engineers maintaining all Quality Management System (QMS) procedures and work instructions. The ideal candidate is a critical thinker who will proactively...
...Enterprise Sales Development Representative This is an entry level role that requires no experience. Our client is a cyber-security powerhouse looking for recent college graduates to expand their presence in the market during a period of substantial growth! Job Overview...
Client Engagement/Sales Representative Position Decatur, GA 30030 The purpose of the Client Engagement Team Member is to assist with new membership sales by bringing new members to the studio, building relationships, providing a positive experience and successfully...