Operational Specialist Job at Vanguard Logistics Services, Florence, KY

WFdTWDlYcjZLTnhkUXAyZFpIQnVxUnVhQmc9PQ==
  • Vanguard Logistics Services
  • Florence, KY

Job Description

Operations Specialist

WHAT YOU'LL BE DOING

You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Operations Specialist to ensure all requirements for the booking are complete so it can be handed over to Load Planning.

In this role, the Operations Specialist plays an important part in achieving our “Happy Customer” value through a dedicated focus on meeting customer needs.

ESSENTIAL RESPONSIBILITIES INCLUDE:

  • Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely.
  • Working with the warehouse to ensure all cargo booked has been received prior to cut off.
  • Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported.
  • Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off.
  • Complete booking requests
  • Arrange pick-ups with trucking company
  • Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted.
  • Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry.
  • Make sure Load Planning is aware of any special requirements on the handling of the cargo.
  • Add any additional charges to be billed and expenses for the costs on services incurred during the booking process
  • Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High school or equivalent education; associate degree preferred

Minimum 2 years of customer service experience; logistics experience preferred

Ability to multi-task, prioritize, and manage time effectively

Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills

Strong MS Office skills, including Excel, Word, PowerPoint

WE ARE VANGUARD

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, and Happy Shareholders. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.

Job Tags

Similar Jobs

Pine Manor Inc

CDL Class A Truck Driver - Live Haul - 3rd shift Job at Pine Manor Inc

 ...naturally grown poultry for consumers who appreciate and enjoy wholesome, great-tasting food. Shift: Nights Driver must be able to work various hours of the night shift as needed. POSITION SUMMARY Drive a tractor-trailer combination back and forth to the plant... 

Kroger Health

Pharmacist Floater Job at Kroger Health

Join Kroger, where People Matter. Be a part of a reliable brand that offers a better work life balance and properly staffed technician support. With more trained technicians than our competitors, you will have the support system in place that allows you more autonomy and...

Operational Technical Services

Water Treatment Operator Job at Operational Technical Services

 ...Operational Technical Services (OTS) is one of the fastest growing private water and wastewater...  ...Process Control Specialist (Water Plant Operator) SCHEDULE: Multiple Shifts...  ...process required(such as wastewater, natural gas, electric, chemical, pharmaceutical, or any... 

LHH

General Manager Job at LHH

 ...capabilities. Qualifications: ~ Must be conversational Spanish speaking ~ Bachelors degree in Business, Management, or related field; MBA preferred. ~7+ years of leadership experience in consumer goods manufacturing or related industry. ~ Proven track record of P&L... 

Alpine Events

Event Assistant - Entry Level Job at Alpine Events

 ...This is a full-time on-site role for an Event Assistant - Entry Level located in Charlotte, NC. The Event Assistant will be responsible...  ...effectively Experience in coordinating events is a plus Bachelor's degree in Hospitality Management or related field is beneficial...