Job Description

The Data, Reporting, and Policy Development Manager will oversee data management, reporting, and policy analysis for our clients homelessness initiatives. This role ensures that reliable data is collected and analyzed to support decision-making, improve program performance, and guide policy development.

Essential Functions

• Develop and implement data quality standards to ensure accurate reporting and data integrity in Homeless Management Information Systems (HMIS).

• Research to support evidence-based policy development, and work with city leadership to refine policies aligned with the city’s homelessness goals.

• Track program metrics and prepare reports on homelessness response outcomes, identifying areas for improvement and program successes.

• Provide data insights to city departments and community partners, enhancing collaboration and aligning data-driven goals.

• Develop training programs for city and partner staff on data management practices, ensuring consistency in data entry and reporting.

• Write programs to analyze data in a complex data environment and advances cross-functional homelessness planning projects through project management and consultative services.

• Define system requirements, conduct gap analysis, and identify alternative solutions that meet project development standards as well as project milestones and deadlines.

• Conceptualize, research, design and develop and deliver complex reports and analyses to support the Department/Division’s strategic objectives.

• Develop business applications to provide a comprehensive suite of data analytics and planning self-service solutions from a variety of systems.

• Member of cross-organizational end-user support team responsible for maintaining production systems including developing processes for triaging and addressing production support issues.

• Ensure compliance with policies, procedures, and requirements and applicable legal regulations.

• Responsible for developing, testing, and generating reports from a host of systems and delivering results to clients.

• Provide support on various analyses and reporting services that include conducting complex statistical and quantitative analyses and presenting data in written reports, oral presentations, and graphical displays.

• Reviews, develops, and/or modifies work plans, methods, and procedures, determines work priorities, develops work schedules to provide adequate staff coverage, and approves leave and timesheets. Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.

• Conducts hiring interviews and selects candidate(s) for job opening(s).

• Resolves problems, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant business issues and their impact on the organization.

• Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.

• Ensures quality, effectiveness, and efficiency of unit activities and safety measures.

• Documents causes for disciplinary action, initiates letters of reprimand, and makes formal recommendations for disciplinary action. Responds to formal and informal employee grievances and prepares written responses.

• Develops and manages the budget for the work function(s) and allocates funds within the budget to accomplish objectives. Ensures procurement, contractual, and financial activities are compliant with the City’s finance, accounting, and procurement policies and procedures.

• Perform other duties as assigned.

Knowledge, Skills, and Abilities for Supervisors

• Attention to Detail – Ability to be thorough when performing work and conscientious about attending to detail.

• Coaching – Provides others with clear direction, motivates, and empowers. Recruits staff of a high caliber and provides staff with development opportunities and coaching.

• Deciding and Initiating Action – Takes responsibility for actions, projects, and people; makes quick, clear decisions which may include tough choices, after considering risks.

• Decision Making – Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem.

• Delivering Results – Ability to set high standards for quality, quantity, and timelines. Focuses on customer needs and satisfaction. Consistently achieves project goals.

• Interpersonal Skills – Ability to show understanding, respect, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relate well to different people from varied backgrounds and different situations.

• Learning – Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

• Mathematical Reasoning – Solves practical problems by choosing appropriately from a variety of mathematical and statistical techniques.

• Planning and Evaluating – Organizes work, sets priorities, determines resource requirements, determines short or long-term goals and strategies to achieve them, coordinates with other organizations or parts of an organization, monitors progress, and evaluates outcomes.

• Reading – Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

• Resilience – Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.

• Skills in computer software/applications/office technology – Knowledge of modern office practices, procedures, and the use of standard office equipment and machinery.

• Teaching Others – Helps others learn through formal or informal methods; provides resources to help teach others; acts as a mentor.

• Thinking Strategically – Thinks strategically and promotes best practices and leading-edge ideas.

• Writing – Writes in a clear, concise, and organized manner for the intended audience.

• Written Communication – Composes, reviews, edits, and issues written materials for diverse audiences and communicates purpose in a succinct and organized manner that is appropriate for context, time, and place.

Education Requirement

Bachelor’s Degree in public health, business administration, data sciences, human services, social work, social sciences, or related field. Master's Degree preferred.

Experience Requirement

Five (5) years of progressively responsible experience in a combination of data management, policy development, direct services, community planning or an equivalent combination of education and experience except that additional education may not be substituted for the minimum experience requirements.

Education and Experience Equivalency

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

Licensure and Certifications

• Must possess a valid driver’s license.

Special Requirements

• Must obtain and maintain a City of Santa Fe driving permit within three (3) months of hire.

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

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