Job Description

The Senior Claims Advisor plays a vital leadership role within Vizance, overseeing the claims department and ensuring exceptional service delivery to our clients, associates, and insurance carrier partners. This individual is central to both the proactive and reactive claims processes and serves as a trusted advisor and subject matter expert across the organization

WHY JOIN VIZANCE?

Vizance has nearly 300 associates in 24 locations throughout the Midwest and is among the top 1% of all insurance agencies in the United States, based on agency revenue. We have earned several awards, including Top Workplaces, Best Places to Work, Future 50, and Fastest Growing Firms, and we are proud to be a Minority-Owned Business Enterprise (MBE).

WHAT YOU WILL DO AT VIZANCE

• Lead and manage all aspects of the claims function at Vizance
• Supervise and mentor the Claims Technical Advisor, including overseeing training and professional development
• Provide technical claims guidance to support the Sales and Service teams
• Oversee the onboarding of claim services for new clients
• Provide strategic claims consultation and client advocacy through the implementation of Vizance Proactive Claims Services.
• Support business development efforts by participating in client prospecting activities, including client meetings and presentations as needed
• Serve as a resource for escalated claim concerns and ensure resolution
• Coordinate with insurance carrier claims liaisons to support high-quality claim handling and achieve optimal outcomes.
• Collaborate cross-functionally to ensure strategic participation in claim review meetings
• Lead and facilitate claims-related training to support team development and continuous learning
• Generate and analyze Mod Master reports, offering insights and recommendations based on findings
• Ensure claims services meet or exceed client expectations

WHAT YOU WILL BRING TO VIZANCE

• Active Property & Casualty License, or willingness to obtain during onboarding
• A strong commitment to continued professional development, including pursuing relevant industry designations
• Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU) preferred
• Minimum of 4 years’ experience in claims handling with deep knowledge of commercial lines and all lines of P&C coverage
• Proficiency with MOD Master report creation and analysis

WHAT YOU WILL LIKE ABOUT BEING AN ASSOCIATE AT VIZANCE

• Comprehensive employee benefits package including medical, dental, vision, life, and disability insurance
• 401(k) match
• PTO, including an additional day off on your birthday!
• Paid training and mentorship
• Sponsored education opportunities
• Security of working for a stable, independent agency with a defined path for internal succession
• A supportive team environment that celebrates success
• Opportunities for growth

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