Job Description

Japanese IT company seeks a Japanese bilingual Network Security Engineer

Job Description

1. Title of Job

Japanese bilingual Network Security Engineer, Professional Services

2. Description of Responsibilities

• Analyzes potential client's needs, market trends, and demands to create tailored services and solutions utilizing available internet-related products, services, and technologies.

• Provide technical consultation, recommendations, and guidance to customers based on market insights, technical expertise, and business requirements.

• Manage both pre-sales and post-sales technical projects, ensuring timely delivery and completion by coordinating with vendors, sub-contractors, and internal teams.

• Provide installation, configuration, and ongoing technical support for IT systems, including servers, network, and telephony hardware/software, both remotely and on-site assistance (with required business trips), as well as the implementation, upgrading, and maintenance of these services and solutions.

• Troubleshoot and resolve complex technical issues across IT systems, servers, networks, and telephony hardware/software, offering 24/7 on-call support (not full shift duty) for critical incidents.

• Maintain and troubleshoot network, server, and IT systems, ensuring they are operational and performing optimally.

• Manage existing customer accounts, addressing all technical issues promptly and ensuring customer satisfaction.

• Lead and mentor junior engineers and team members throughout project implementation, troubleshooting, and day-to-day operations.

• Maintain detailed records of installations, configurations, troubleshooting solutions, and project progress. Report status, progress, and troubleshooting tasks to project leaders and management on regular basis.

• Conduct product research and market trend analysis. Prepare proposals, quotations, and project Documentation as required.

• Scopes customer engagements and fosters deep relationships with each strategic enterprise account to ensure their success in building secure IT infrastructures.

< Technical Qualifications >

• Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet the customer's requirement.

• Microsoft, Citirx, VMware and other major software vendor's product.

• Cisco, Fortinet, Palo Alto and other major network vendor's devices.

• Unix/Linux, Windows server operation and maintenance.

• Security software and solutions for servers and PCs.

• Local and Wide Area Network technologies.

• Virtualization and storage technologies.

• Bilingual in Japanese (business or higher level) and English (business or higher level)

3. Reporting

This position reports to Manager, department of Professional Services. Others will be designated by COO, and/or President & CEO if necessary.

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