Job Description

Sr. Network Engineer - Fulltime Job

Hybrid Boston - Must live local to New England to apply

$145-160k plus bonus

NO C2C - Must be able to work without sponsorship

Team Lead, Network Operations Center (NOC) & IT Systems Engineer

In this dynamic role, you’ll:

• Execute a variety of in-house IT projects with support from our NOC, SOC, Database, and Helpdesk teams.
• Serve as a Level 3 engineer for Managed Services clients, working with client-facing service desk operations.
• Mentoring junior systems engineers across U.S. and offshore locations, providing 24/7/365 support for Microsoft Azure, Microsoft 365, and on-premises infrastructure.
• Innovate and standardize desktop and application delivery solutions to empower our enterprise users.
• This is your chance to work with advanced technologies, collaborate with senior IT experts, and grow your career in a fast-paced, team-oriented environment.

Responsibilities

• Work with systems engineers across U.S. and offshore locations, ensuring 24/7/365 coverage for client network infrastructure.
• Act as the hands-on senior team member for client-facing service desk operations, collaborating with customers, the Project Management Office (PMO), and offshore team leads to track SLAs, communications, processes, and reporting.

Network & Systems Administration:

• Manage the virtual server environment, disaster recovery solutions, and Microsoft Azure/AD/365 ecosystems. Perform daily monitoring and administration of networks, servers, and desktops, including Active Directory (DNS/DHCP/Group Policy) and user account management (adds, changes, deletes).
• Maintain corporate switches, firewalls, VPNs, routers, and wireless networking components.
• Administer Windows-based servers (2008 R2 – 2025) for daily maintenance and ensure data security across network devices, addressing threats like viruses, malware, and compliance issues.

Project & Technical Support:

• Execute system builds (desktops, laptops, servers), application installations, patch management, and cloud migrations.
• Provide technical assessments, process documentation, and user training on desktop/network software and mobile devices.
• Manage system backups, perform data restores, and assist with software inventory and licensing compliance.

Client Collaboration:

• Deliver exceptional support to Managed Services clients, ensuring high-quality service and effective communication. Travel up to 20% (local and out-of-state) to provide onsite collaboration and support for clients.

Required Skills & Experience

• 7+ years of support services experience managing corporate networks, including firewalls, switches, and routers (S2S tunnels, configurations, security, monitoring), with expertise in at least one of: Cisco, Meraki, Palo Alto, Aruba, Sonic Wall, Fortigate.
• 5+ years of support services experience in Microsoft Azure/365/Windows, including Active Directory services, in a lead administrative operations role.
• Exposure to Single-Sign On (SSO) and Identity Management concepts (Okta preferred).
• Knowledge of Windows Desktop applications, Windows 10/11, Windows Server 2008 R2 – 2025, and Microsoft Office/365/InTune.
• Familiarity with wireless networking components and technologies like Cisco, Meraki, Palo Alto, Fortinet, Sonicwall, or Aruba.
• Experience with security tools such as EDR, SIEM, and Vulnerability Management.
• Proficiency in scripting and automation (Python, PowerShell, Shell, or similar).

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred). Candidates with equivalent professional experience and certifications will be considered.

Leadership & Competencies:

• Outstanding customer service, written, and oral communication skills.
• Strong consultative and analytical abilities, with experience working effectively with clients, technical staff, consultants, and vendors.

We offer a $500 referral bonus to anyone you refer, which we place for a minimum of 3 months.

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