Customer Care & Loyalty Coordinator (Part Time) Job at Ramy Brook, New York, NY

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  • Ramy Brook
  • New York, NY

Job Description

Company Description

Ramy Brook is a contemporary women's wear brand designed to provide a day-to-night wardrobe solution for women. With a focus on silk fabrics, lively colors, and sophisticated silhouettes, Ramy Brook's designs aim to embody timelessness, elegance, and versatility. The brand is available in top retailers worldwide and specialty boutiques, as well as online and at the flagship store on Madison Avenue.

Role Description

This is a part-time hybrid role for a Customer Care & Loyalty Coordinator located in New York, NY, with some work from home flexibility. The Coordinator will be responsible for managing customer satisfaction, providing support, enhancing customer experience, and effective communication to ensure top-notch customer service and loyalty.

Qualifications

  • Gorgias and/or Zendesk experience required.
  • Customer Satisfaction, Customer Support, and Customer Experience skills
  • Strong Communication and Customer Service skills
  • Previous experience in customer care or related field
  • Ability to work independently and collaboratively
  • Detail-oriented and organized mindset
  • Knowledge of CRM systems is a plus
  • Experience in the fashion or retail industry is beneficial
  • High school diploma or equivalent required

Job Tags

Worldwide, Night shift,

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