Job Description

Position Title: Customer Service and Administrative Assistant

Status: Temp – 4 months

Location: Mid-town Manhattan, New York City

Hours: Mon–Fri, 8:30 am- 5 pm

Pay: $24/hr

Job Summary

Established Publishing Company is seeking a Customer Service and Administrative Assistant to oversee customer service for 3 ecommerce websites and provide general office administrative and front desk support for a 40+ person office.

Essential functions:

• Provide exceptional customer service support for three ecommerce sites using Gorgias
• Respond promptly to customer inquiries via company channels, email and chat
• Ensure customer satisfaction, including processing orders and requests, such as missing pieces, quality complaints and replacement orders, including communication with our warehouse
• Answer incoming phone calls to the company’s customer service phone line Mon-Fri 9am-5pm EST
• Order and manage office supplies including kitchen, lunchroom, work supplies, conference rooms, and bathrooms
• Assist with requests for product donation and charitable contributions
• Greet visitors and coordinate meeting room schedules, set-up and clean up after use
• Act as the key contact for building management for building issues
• Organize outgoing and incoming mail from all carriers
• Execute administrative office communication regarding announcements as directed
• Work closely with IT in the on-boarding and off-boarding processes
• Prepare expense reports for President and Director of Marketing
• Assist in Office Holiday party planning. Make reservations, etc.
• Assist in arranging delivery of gifts and maintaining gift list

Minimum Qualifications :

• Prior customer service and/or administrative experience.
• Preferable knowledge of Gorgias, Zendesk, Shopify or similar software
• Tech-savvy with experience in E-Commerce
• Ability to prioritize and manage time effectively to meet deadlines
• Excellent written and verbal communication skills
• Strong organizational skills and exceptional attention to detail
• Proficiency in Microsoft Word and Excel required
• Personable, able to work independently

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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