Job Description

About Scan-Optics

Scan-Optics is a leading global provider of cloud based, AI, Intelligent Data Management solutions, professional services, business process management and support services to B2B, government and higher education institutions. Our pioneering technology has been shaping the industry by using data technologies paired with cognitive and AI advances. We’re using cutting edge AI technology and machine learning to bring you easy.forward™ , an Intelligent Data Management solution that captures data securely and accurately! As leaders in this revolutionary field, we understand not only the technological nuances of intelligent data management we also know how to make that intelligent processing work through a human-centered design approach.

Are you ready to join a fun, fast paced, growing company?

What You Will Be Doing:  

· Review and confirm the scope of work provided by the Sales team.

· Establish and coordinate on-boarding of new client work projects.

· Conduct meetings with clients to ensure project requirements are clearly understood and agreed upon

· Understand the details of how the digital information will be used and what system the client will use to host their data

· Communicate regularly with internal departments and strategic partners to ensure service delivery expectations are understood.

· Communicate with clients about in or out of scope requests and any pricing changes.

· Coordinate with internal teams to ensure timely completion of tasks.

· Monitor client purchase orders to ensure financial completion and provide overage estimates to Sales team.

· Provide excellent customer service and act as the main point of contact for clients throughout the project.

· Address client inquiries, concerns, and provide proactive project updates

· Provide exceptional customer service (proactive and reactive) by email, phone, and written correspondence.

· Manage and prioritize ever-changing project priorities

· Make recommendations to systematize and improve office efficiencies and lead process improvement projects. 

· Other projects as assigned.

What You Have:  

· 4+ years of experience in a customer care or customer service role

· Attention to details

· Strong organizational and time management skills 

· Ability to synthesize large quantities of complex data into actionable information 

· Ability to work and communicate across departments with business partners 

· Excellent verbal and written communication and presentation skills 

Perks/Benefits at Scan-Optics:

· Robust benefits package including:

o Medical 

o Dental 

o Vision 

o Additional voluntary products 

o PTO 

o 12 Paid Holidays 

o 401k Matching 

Be one of the core drivers of the company's success 

Potential to take on more responsibility as the company grows 

This is an in-person role, based in the office at our Manchester, CT headquarters. 

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