Job Description

The Senior Director of Product Management for IT Club Excellence will lead the strategic vision and execution for a diverse suite of applications, including Club Automation Systems, Workforce/Task Management, Point of Sale (POS) Systems, and Fuel Systems. This critical role focuses on driving operational excellence and enhancing the team member experience through continuous improvement, cross-functional collaboration, and innovative solutions. It also plays a key role in shaping and implementing strategies to deliver an outstanding experience for club members at every interaction.

As a senior leader in product management and application development, this position holds full responsibility for departmental direction, decision-making, and outcomes. The Senior Director will provide strategic guidance, mentoring, and coaching to both management and senior product/technical staff, fostering a culture of growth and accountability to achieve high-impact results. This role requires a strong problem-solver who can develop future-proof solutions, excels at building and nurturing relationships with all stakeholders, and champions agile methodologies and iterative development processes to accelerate delivery, drive adaptability, and add measurable value to the business.

With oversight of budget responsibility and a commitment to cost discipline, the Senior Director will ensure optimal resource allocation and financial efficiency, maximizing the impact of each initiative and leveraging iterative development to enhance ROI and overall business value.

A visionary and transformational leader, this position is dedicated to operational excellence and innovation, ensuring a superior experience for both team members and club members. Reporting to the VP of Software Engineering, who oversees BJ's Club Excellence function, this role is based in our Marlborough, MA, Club Support Center.

Key Responsibilities:

Lead Transformation Initiatives : Guide a team in the implementation and maintenance of innovative solutions to drive club transformation and enhance member and team member experiences. System Integration Expertise : Understand functionality across multiple club system modules, ensuring cohesive end-to-end processes by leveraging interconnected capabilities. Lifecycle Management : Oversee the full systems development life cycle for programs and key projects, ensuring effective planning, execution, and maintenance. Direction and Oversight : Provide strategic direction to both technical and business engagement resources to align with organizational goals. Long-Range Strategic Planning : Actively participate in strategy planning to address complex business challenges, offering leadership to cross-functional teams on solution development. Project Ownership : Serve as the primary point of contact for project and program management from inception through to delivery, ensuring accountability and alignment with objectives. Agile and Product Mindset : Drive rapid business requirements definition, design, configuration, testing, and implementation by adopting a product mindset and agile methodologies to achieve speed to market. Managed Service Collaboration : Collaborate with managed service partners to ensure high-quality service delivery, development, and quality capabilities for all solutions within BJ’s Wholesale Club. IT Strategy Contribution : Shape and contribute to the IT strategy for in-club solutions, aligning with business objectives to support corporate growth and operational enablement.

Key Competencies:

• Enterprise-Wide Perspective : Ability to think strategically across the organization, considering multiple facets and long-term impacts of issues while anticipating future implications.
• Stakeholder Partnership : Skillful in partnering with stakeholders to develop business cases, architecture, and deployment roadmaps that focus on delivering thoughtful IT solutions aligned with business needs.
• Clear Communication : Effectively communicates departmental goals, individual objectives, performance expectations, and desired outcomes, ensuring alignment within the team.
• Transparency and Information Sharing : Keeps team members and stakeholders informed about priorities and updates, especially in response to organizational and business changes.
• Proactive Problem Solving : Anticipates roadblocks and addresses issues proactively, ensuring continuity and minimal disruption to business results.
• Project Oversight and Accountability : Maintains oversight of relevant programs and projects, ensuring they remain on track with respect to budget, timeline, and scope.
• Industry Best Practices : Applies industry best practices to continuously enhance processes, systems, and solutions, ensuring the organization remains competitive and efficient.
• Forward-Thinking Mindset : Continuously scans for new opportunities, emerging technologies, and innovative approaches to drive business improvement, bringing future-ready solutions that support business growth.

Education and Experience:

• Bachelor’s or master’s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
• Has 15 years of progressing IT and retail business/industry work experience, with at least 5 years of leadership experience in managing multiple, cross-functional teams or projects, and influencing executive & senior level management and key stakeholders.
• Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/processes.
• Experience with Retail Operations and their integration with enterprise and third-party applications.
• Experience in system upgrades, major integrations
• Can distill complex large programs into smaller manageable pieces
• Outstanding leadership and interpersonal skills to influence stakeholders from executive & senior business leaders, vendor partners and IT staff.
• Exemplarily communications skills; able to articulate complex technical topics for non-technical audiences.
• Must understand business direction, information technology trends and current IT capabilities to create an integrated strategy that is convincing, realistic, and attainable.

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